We offer a limited warranty on our products, but do not guarantee the final outcome due to different application techniques, concrete batches, and slabs. Improper preparation of the concrete and/or incomplete removal of existing coatings will adversely affect the quality of the job. While all projects produce beautiful finishes, each application is unique and will have different, sometimes unexpected results.

Damage to packages, though rare, does occur. Acid Stain USA provides the claims resolution service when damage occurs. Our shipping department will re-ship as soon as a final determination by the shipping company is made. While we make every effort to see that packages are delivered in a timely manner, we have no control over the shipment after it leaves our facility. Tracking numbers are provided by email to allow customers the opportunity to follow the progress of their packages online. If the customer receives a damaged package, he or she should contact Acid Stain USA immediately for resolution.

Unused, unopened tools (not including concrete stamps) that are still in saleable condition may be returned and the purchase price refunded excluding freight charges and a 20% restocking fee. A refund will be issued only if the customer has contacted our shipping/returns department prior to returning the package. Please include your name, address, phone number and copy of invoice to aid in refund processing.

Customers have 15 days after the original purchase date to be considered for refund or exchange. We cannot accept returns of acid stain. If materials are returned without prior consent from Acid Stain USA, no refund will be given. NO EXCEPTIONS!

Due to US Department of Transportation regulations, acid stain in 5-gallon containers cannot be returned due to its hazardous status.

Partially used or opened products cannot be returned.

Please contact us at (281) 449-9818 or at kelley@acidstainusa.com for authorization before returning any products so we will expect your inbound package, re-ship if required, or refund your purchase.

Note: Unused specialty items like custom concrete pigments, antique releases, stencils, stamps, or tinted sealers cannot be returned or refunded under any circumstances.